VideoManager Technical FAQs

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When you first receive a new VideoBadge from Edesix you will need to configure it before it can be used to record video footage.

Configure the Video Badge for use:-

  1. Place the new Video Badge unit on the charger base – it will show a status of New Unconfigured Device
  2. Select the unit by clicking on it once to highlight it in the Devices display
  3. Click on the Configure device button
  4. When the Configure device window opens click on OK (there is no need to change anything else on this screen)
  5. Check the Devices display status now shows Awaiting operator assignment
Note: If a VideoBadge needs to be returned to Edesix for maintenance the unit will be returned to you as a “new unconfigured device” and the above procedure will need to be followed again before you can use it.
  1. From the Settings option select Device Operators
  2. Click on new and then enter the name / identifier you wish to use in the New Operator Name window (ignore the Touch ID options)
  3. Click OK then OK again to save.

In order to login and use the VideoManager software application, authorised personnel will need to be allocated with a User login for the VideoManager computer. The procedure below must be followed:-

  1. Login to VideoManager as a user with supervisor or administrator type privileges.
  2. From the main display select Settings and then Users and Permissions.
  3. Select the Users tab then click on New on the right hand side of the screen.
  4. Enter the new username using the naming conventions used by your organisation.
    (NB the username is case sensitive)
  5. Enter a password then re-enter the same password in box below to confirm.
  6. Ensure the new user is in the correct permission group by ticking the appropriate box under group memberships.
  7. Press OK and then OK again to return to the main display.

When you have a properly configured VideoBadge attached to your PC (either via a docking station or a single USB cable) it will show a status of “Awaiting operator assignment”.

Before a VideoBadge can be used to record Video it must be linked to an operator, in other words the person who will be wearing the device. If the VideoBadge is removed from the dock without assigning it first, it will beep rapidly four times in succession to warn you it has not been assigned.

To assign a VideoBadge to an operator:-

  1. From the Devices display click on the VideoBadge you want to assign (it should be showing a status of “Awaiting operator assignment”)
  2. Click the “Assign device” button at the bottom of the screen.
  3. From the drop down list select the name of the Operator who will use the VideoBadge then press OK.
  4. After a few seconds the VideoBadge status will show Ready for use by (operator name)
  5. The VideoBadge can then be removed from docking station / cable and used to record video.
If you want an operator to use the same VideoBadge unit on a subsequent occasion, you can tick the box in the window above that says “Automatically re-assign with the same settings”. This can be useful when VideoBadges are issued as personal equipment to a named individual as the device will be automatically reassigned to the same person when it is placed back on the docking station after use. You would probably not want to use this option if VideoBadge units are going to be pooled or shared amongst different people.

If you cannot remember the password you use to login to the VideoManager application you will need another user with the necessary authority (“permissions”) to reset it for you.

Before going through the password reset procedure it is worth checking:-

  • Your username and the password have been entered in the correct case (i.e. capital letters correctly entered where needed). For example if your user name is JohnSmith you should not try and log in as johnsmith.
  • Check whether “Caps Lock” or “Num Lock” on the keyboard have been accidentally selected to on (if they are, the corresponding green indicator light will be displayed on the top right hand corner of the keyboard). Press the corresponding key again to turn it off.
Note: regardless of whether it is the user name or password that has been entered incorrectly the warning message you see will be the same – The user does not exist, or the password is incorrect.”

To change a user’s password:-

  1. Login to VideoManager as a user with the correct privileges to change user details (typically a supervisor)
  2. From the main display select Settings and then Users and Permissions
  3. Select the Users tab and select the user you require from the list displayed and click on Edit
  4. Enter the desired password then enter the same password in the Confirm Password box below.
  5. Click OK and then OK again to return to the main display

In VideoManager important video footage is preserved by the creation of an incident.

Creating an incident is the first step when it comes to copying video footage to a DVD for viewing on other computers or DVD players or when it is going to be used as evidential material for the police or courts.

The VideoManager software will normally delete video files stored on your system according to the deletion policy that has been set up. If you have a video clip that you think is important and you might need to keep, by creating an associated “incident” this file will not be deleted by any deletion policy (such as automatically deleting videos older than 30 days for instance). Once an incident has been created, the associated video file(s) will be kept for as long as they are needed or until they are explicitly deleted by a user with the authority to do so.

To create an incident:-

  1. Locate the video file(s) you wish to create the incident from by using the Search button on the Video files tab. You can filter the search by date, operator or device ID to help you find the relevant video file more easily.
  2. Select the video file then click on the “New incident” button at the bottom of the screen.
  3. In the “New incident” window that opens up, you will need to specify a title for the incident then press OK.
  4. Select the “Incidents” tab (next to the video files tab) where you will see the details of the incident you have just created.
  5. If you return to the Video files tab and locate the same video file you will see it now has a green flag next to it to show that it has been preserved as part of an incident.

VideoManager includes finely grained security access control. This allows you to tightly control exactly what users can and cannot do within the VideoManager application.

The VideoManager application comes installed with a number of standard permission groups such as “administrators” and “normal users” but it is likely you will want to set up some new ones tailored to your own requirements. New permission groups can be created and then users are added to the groups relevant to their level of authority.

To create a new permission group:-

  1. Select Settings then Users and permissions
  2. Click on the permissions group tab and select New
  3. Give the new group a name (and description if required)
  4. Tick the boxes under “Allowed?” for all the functions this group will be allowed to use
  5. Tick the “Is member?” box next to the user(s) you want to add to this group.
  6. When finished click OK

The first step in the process involves using the VideoManager application to create an incident containing one or more video files. In order to transfer the footage to a DVD you will then need to create an export. This file can then be burned to a DVD for subsequent viewing. You will need to take the following steps:-

  1. From the incidents tab select the incident you want to export from the list displayed by clicking on it once to highlight it.
  2. At the bottom of the screen click on the Export incident button
  3. The Export video wizard dialog will open.
  4. Select Next and then Next again.
  5. On the next screen you can choose to change the description of the export or leave it as it is - then press Next.
  6. A new window will open to inform you that the export job has been created. Click on Go to Export to view the progress of the encoding process.
  7. When your video files have been processed the status display on the exports list will show Available to view.
  8. You can then choose to Play DVD (maybe to view it again and check this is what you wanted) or Burn DVD.
  9. If you select Burn DVD you will be asked to insert a blank DVD into your DVD drive and the video footage will then be written to the disk.
  10. This completes the process.

When the VideoManager software application is first installed there is a default data deletion policy.

Deletion policies allow you to protect important footage from deletion and at the same time ensures footage, which is no longer required, is automatically deleted after a specified time, to comply with a data protection policy for instance. The deletion policies can be accessed from the Settings menu, Manager Settings and then going to the Deletion Policies tab. [Note that not all user logins will have the appropriate level of authority to access this menu].

There are four categories of footage; Standard, Preserved, Recently Unpreserved and Manually Deleted, each of which has a user configurable policy. These policies are consulted whenever the Video manager application needs to delete video footage. The manager deletes video files on demand in accordance with the deletion policy to make space for new video footage. If this were not done and the VideoManager filespace becomes full, no video will be downloaded from the VideoBadges when they are docked after use.

When video footage is first downloaded from the VideoBadge it falls into the standard category. The deletion policy for standard footage provides several options allowing you to specify exactly how long to retain footage. For example you may specify that footage must be kept for at least 30 days after which it may be deleted to make space (if required), alternatively you could specify that footage must be deleted after 60 days.

Footage that is then included in an incident becomes preserved footage and by default is always protected from automatic deletion.

Recently unpreserved footage is footage that was originally part of an incident but is no longer, either due to a video clip being edited or the entire incident has been deleted.

Manually deleted footage refers to video footage the user selects on the Video files tab and deletes by selecting the Delete Video option. The footage is protected from deletion for the length of time specified in this policy (default 2 days). After this period the footage falls back into the standard footage policy and will be subject to the data deletion policy in this category.

The VideoManager application uses its own file spaces for storing video footage that has been downloaded from the VideoBadges. The default allocation when first installed is 10GB but you may need to change this.

The amount of storage space required will be dependent on the number of VideoBadges you have, the number of hours per day and the number of days per week you anticipate recording video, and finally the number of days the video files are to be kept before deletion according to the Deletion Policy.

In order to assist you, an online video footage storage calculator can be found here.

If you run out of file space your VideoBadges will be unable to download video footage until you either make space by deleting some videos, increase the size of your existing file space or create a new one. To increase the amount of video storage space:-

  1. Go to Settings then Manager settings
  2. The storage tab will be displayed showing the size of your existing file space.
  3. Select edit and then in the file space window that opens, specify the new size you require (in Gigabytes), then OK.

During installation the default file space is allocated to a folder on your local C drive but you may want to set up another file space in a different location. This can be done by clicking on the New button (to the right of the file space information) and specifying a drive letter and folder name for Path and once again a size in gigabytes. The destination folder does not have to exist previously as it will be created for you.

In order to login and use the VideoManager application you will need to be set up on the system as a user with a user name and password.

In order for a VideoBadge to be assigned to an individual prior to use they will need to be set up on the system as an operator with a unique operator ID.

A VideoBadge wearer can have both a user name (to login) and an operator ID (to assign a device) or just an operator ID on its own, as it not necessary to be registered on the VideoManager system as a user in order to use a VideoBadge. (Operators can record video and the footage will be automatically downloaded from the VideoBadge when it is replaced on the docking station after use without them having to log on to the VideoManager system).

There may be occasions when it would be useful to allow Edesix Technical Support staff to access your PC via a remote link to assist with problem solving or training. There is a remote support option built in to the VideoManager application to do this:-

  1. From the help option on the main display, select “Remote Support”.
  2. A new window will open with an ID and password displayed.
  3. Give these login credentials to the Edesix Support engineer to allow them to login to your PC.

The Technical Support team member will then be able to access and control your PC just as if they were sitting in front of it. This will normally only be done whilst you are present.

Sometimes, it may not be possible to start the VideoManager (due to an error condition for instance) so activating the remote login facility from within the application won’t work. The remote support facility can also be accessed independently by clicking on the Windows start button then, All Programs, MyWitness then MyWitness remote support. The procedure is then the same as above.

If you no longer have a particular VideoBadge and you wish to stop it being displayed on the list of devices in the main display in VideoManager, you can do the following:-

  1. Select the device you wish to hide and click on “Configure Device”.
  2. Tick the box that says “Hide when disconnected”.
  3. The VideoBadge will be removed from the display.

If you subsequently decide you want to display this (or other hidden devices) you can select “Show hidden devices” from the view tab in the main VideoManager display.

Please click on the following links to view the most current and previous VideoManager Release notes: