VideoBadge Technical FAQs

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There is a small plastic cutaway tab next to the docking connector on the base of the VideoBadge unit as shown below – this is the power on / off switch.

Normally the Video Badge unit should be left powered on in standby mode in day to day operations but there may be occasions when you need to power off the unit completely when it is not being used.

To do this the VideoBadge the power on/off switch needs to be pressed down gently but firmly for a few seconds until all the LED’s on the top of the unit go out. The device can be powered on using the same technique but will in any case power itself on when connected to a power supply such as a docking station or USB cable.

If your VideoBadge is having trouble connecting to the VideoManager software application or you are seeing an unusual pattern with the LED’s or other abnormal behaviour, you may need to carry out the reset procedure:-

  1. Press and hold the power switch until all the LED’s go out, then release.
  2. Press and hold the switch until the lights come back on again then continue holding the switch firmly down until the power LED flashes rapidly red and green at the same time.
  3. Release the switch.
  4. The unit will now have been reset.

There are three status LEDs located on top of the VideoBadge

Power LED
Green If the VideoBadge is plugged in: The device is fully charged
If the VideoBadge is not plugged in: The device is powered up
Throbbing The device is plugged in and charging
Blinking The device is unplugged and is in power saving mode
Off The VideoBadge is switched off
Orange / Red If the VideoBadge is running low on batteries. Plug it in as soon as possible
Management LED
Green The VideoBadge needs to be configured before you can use it. Plug it into the Manager computer
Blinking If the VideoBadge is plugged in: The VideoBadge needs to be configured or assigned to an operator before it can be used
If the VideoBadge is not plugged in: The VideoBadge needs to be assigned to an operator and will beep repeatedly to alert you
Fast-Blinking The VideoBadge has been assigned by touch assign
Off The VideoBadge is properly configured and can be used
Recording LED
Green If the VideoBadge is plugged in: The VideoBadge is recording
Blinking The VideoBadge is pre-recording

The VideoBadge makes a number of sounds to assist the user. there are a number of different beeps depending on what the user is doing with the VideoBadge.

BeepVideoBadge
Low-High Connected to MyWitness
High-Low Disconnected from MyWitness
Single-Low Recording Status
High-High Recording stopped
Three Low Recording started with pre-record enabled
Three-High recording stopped with pre-record enabled
Four Quick Removed from basestation without being assigned OR attempting to record when the device is full
Every Two Seconds Assigned through Touch Assign and ready for use

3 hours from the docking station or overnight on a USB cable. VideoBadge utilises lithium-ion batteries that do not require running flat to gain the best charge.

No, VideoBadge has overcharge protection circuits so you cannot overcharge the device.

Yes, a battery upgrade service is available to all VideoBadge customers.

Access to VideoBadge devices is controlled by the use of access control keys. An access control key must be assigned to a device before it can be used. By assigning a specific key to a device it prevents it from being used on another computer unless the same key has been installed on the VideoManager application running on that machine too. This is a security feature that prevents unauthorised access to any videos stored on the VideoBadge by anyone without the right key.

When the MyWitness VideoManager application is first installed it comes supplied with a default demonstration key but consideration should be given to creating a new key for use by your own organisation.

If the correct access control key is not available a VideoBadge can only be used after it has been factory reset under the configure device option (Note this will erase any video footage stored on the device)

Access control keys can be created by going to the Settings menu and selecting Access Control Keys. In addition to creating your own key, this menu allows you to export and import keys from one system to another to allow VideoBadge devices to be shared between different sites.

Around 5 minutes per hour of recording.

VideoBadge is designed to work well in bright or low light conditions. The system can operate effectively at 2 Lux which is equivalent to street lighting or indoor lighting.

VideoBadge has a 12 month warranty from purchase date. Extended warranty options are available for 2 and 3 years

The VideoBadge system needs a PC to work from. If your IT department locks down the use of PCs then you may need to involve them at the installation stage. Alternatively we can supply a VideoBadge Microserver to run the system independently of your networked PCs.

VideoBadge is designed to be used every day in all weather conditions. It is IP54 rated (dust and weatherproof) and robust enough to withstand being dropped or run over.