Incident recorders used to combat abuse of airline staff

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Airlines stewards have suffered from a 600% increase in disruptive passenger incidents in the UK over the last 5 years, the BBC reports. Following success in other industries, airlines are now considering the use of Body Worn Cameras (BWC) to protect their staff.

Increase in physical and verbal abuse against airline staff

The International Air Transport Association (IATA) reports that, globally, 40% of airlines had to divert a flight in the past 12 months due to an unruly passenger. One in five of the Unite Union’s cabin crew members has said that they have suffered physical abuse from a passenger. Indeed, arrests of passengers suspected of being drunk at UK airports and on flights have risen by 50% in a year, a BBC Panorama investigation suggests.

This increase in drunkenness has led to more antagonistic behaviour from passengers, putting flight attendants at risk. A total of 387 people were arrested between February 2016 and February 2017, up from 255 the previous year.

Edesix VideoTag Solution

Edesix VideoTag incident recorders are the ideal tool to be used in combating potential aggressive behaviour from passengers. The VideoTag VT-50 is lightweight, unobtrusive and requires minimal training to use. The VideoTag is a low-maintenance security solution as its three-month long standby battery means that staff don’t need to worry about charging the device often, allowing them to focus on their work safe in the knowledge that they can trigger the device instantly, if needed.

The device is as much a deterrent as it is a means a of capturing evidence of incidents, as BWCs have been proven to change the behaviour of members of the public, dissuading antagonistic behaviour. Using a BWC allows airline staff to de-escalate situations when confronted, and when evidence is needed, BWCs provide an objective, tamper-proof view of an incident.

Footage taken can be instantly uploaded via Wi-Fi, something which is increasingly offered in-flight by major airlines such as British Airways and United. This allows airport security and police to be kept abreast of the situation in-air and means they can make the necessary preparations for when the flight lands.

If you want to find out more, get in touch with one of our Body Worn Camera experts by emailing sales@edesix.com